FAQ
Our Client Advisors will be delighted to assist you and provide personalised advice. Our Service Centre is available to respond within 24 hours.
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.
Once you're at checkout you'll have an ETA for each of the products you order.
The ETA may differ between products depending on where they're located and the shipping method you've selected.
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
We offer a 30-day return policy on unworn items with original tags attached. Please see our Returns page for full details.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
You can reach our customer service team via email at support@yourstore.com or through our contact form. We typically respond within 24 hours.
Take your measurements directly on the body with a measuring tape around your bust, waist, and hips without over-tightening.
1 - Take your measurements directly on the body with a measuring tape around your bust, waist, and hips without over-tightening.
2 - Your waist is measured at the narrowest part of the waist. Hold the tape measure snugly to your body without pulling it too tight.
3 - The circumference of your hips is measured at the fullest point of your pelvis.
4 - Your leg is measured from waist to heel, with the tape following the natural contour of your leg.
5 - Your arm is measured from shoulder to wrist, with the tape following the natural curve of your relaxed arm.
If you're between sizes, we recommend sizing up for a more comfortable fit. Check the product description for specific fit notes.
Send us a mail on azirastudioco@gmail.com
We will reply within 12 hours.
We take pride of our Azira Studio items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
If you’re returning something faulty, damaged or soiled please contact azirastudioco@gmail.com prior to sending any return.
Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.
Absolutely. We use industry-standard SSL encryption to protect all payment transactions. Your credit card information is never stored on our servers.
We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.
Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.
Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
To minimise delays, we recommend using your work address as your delivery address.