Politique de remboursement
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the same condition that you received it: unworn, unused, with tags attached where originally supplied, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at azirastudioco@gmail.com.
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return may not be accepted.
Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise required by applicable consumer law.
You can always contact us with any return questions at azirastudioco@gmail.com.
Damages, Faults and Issues
Please inspect your order carefully as soon as it is delivered.
We ask that any visible fault, defect, damage, missing component, or incorrect item be reported to us within 48 hours of delivery wherever reasonably possible.
Please contact us at azirastudioco@gmail.com and include:
- Your order number
- Clear photographs and/or videos showing the issue
- A description of the fault, damage, or concern
Prompt notification allows us to investigate the circumstances of your order, review relevant fulfilment and quality-control information, and determine the most appropriate resolution.
Issues reported more than 48 hours after delivery may require additional assessment, particularly where it is unclear whether the issue was present at the time of delivery.
Reporting an issue outside the 48-hour period does not exclude or limit any rights or remedies you may have under applicable consumer law.
All Azira Studio garments are subject to quality-control checks before dispatch. Where an item is reported as faulty or damaged, we may review the information provided and, where necessary, require the item to be returned for further assessment.
Normal wear and tear, accidental damage, staining or damage occurring after delivery, improper washing or care, incorrect storage, alterations, misuse, damage caused through wear, or damage caused by handling after delivery are not considered manufacturing faults.
Fault Assessment and Professional Inspection
Where an item is reported as faulty, damaged, stained, marked, or defective, Azira Studio may require the item to be returned for assessment before determining the appropriate resolution.
In some circumstances, the garment may need to undergo a professional or third-party inspection to determine the nature, cause, and likely origin of the reported issue.
Where permitted by applicable consumer law, if an inspection determines that the item does not contain a manufacturing fault and that the reported issue is consistent with something occurring after delivery, the customer may be responsible for the reasonable cost of the inspection.
This may include, but is not limited to, findings consistent with:
- Makeup or foundation
- Cosmetics or skincare products
- Body oils or bodily fluids
- Perfume or other substances
- Food or drink staining
- Wear or handling
- Accidental damage
- Improper washing or care
- Incorrect storage
- Alteration or modification
- Damage occurring after delivery
Where applicable, customers will be advised of the estimated inspection cost before the item is returned for professional assessment.
Professional inspection costs may be up to USD $50 per item, depending on the assessment required.
If the professional inspection confirms that the item contains a manufacturing defect, pre-existing fault, or another issue for which Azira Studio is responsible, the inspection fee will be waived and the appropriate remedy will be provided in accordance with applicable consumer law.
Where required by applicable consumer law, reasonable return shipping costs relating to a confirmed faulty or defective item will also be reimbursed or otherwise covered by Azira Studio.
If an inspection determines that the issue occurred after delivery and is not a manufacturing fault, the item may not qualify for a faulty-item refund. Any applicable inspection charge previously disclosed to the customer may then become payable, where permitted by law.
Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded.
Alternative Resolutions
Depending on the circumstances of the claim and the condition of the item, Azira Studio may offer an alternative resolution without requiring the item to undergo professional inspection.
This may include, where appropriate:
- A replacement item
- Store credit
- A partial refund where the customer chooses to keep the item
- Another resolution agreed between Azira Studio and the customer
Any alternative resolution offered will depend on the circumstances of the individual case and does not automatically apply to all claims.
Accepting an agreed alternative resolution may conclude the particular claim to which that resolution relates, subject to any rights that cannot legally be excluded.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned for change of mind, including perishable goods such as food, flowers or plants; custom products such as special orders or personalised items; and personal care goods such as beauty products.
We also do not accept change-of-mind returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns regarding a specific item.
Unfortunately, sale items and gift cards cannot be returned for change of mind.
This does not affect any rights you may have where an item is faulty, defective, incorrectly supplied, or otherwise covered by applicable consumer law.
Exchanges
If you would like a different size, style, or item, please contact us at azirastudioco@gmail.com.
Where an exchange is approved, we will provide you with instructions on how to proceed.
In some circumstances, the fastest way to receive the item you want may be to return the original item and place a separate order once the return has been approved.
Availability of replacement sizes or styles cannot be guaranteed.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you generally have the right to cancel or return your eligible order within 14 days of receiving it, without needing to provide a reason, subject to applicable exceptions under consumer law.
During this period, you may inspect and handle the item only to the extent reasonably necessary to establish its nature, characteristics, and fit, similar to how you would examine an item in a physical store.
Where an item has been handled, worn, stained, damaged, washed, altered, or used beyond what is reasonably necessary to inspect it, we may be entitled to make an appropriate deduction from the refund where permitted by applicable law.
For change-of-mind returns made under the cooling-off right, return shipping costs are the customer’s responsibility where permitted by law and where this has been disclosed to the customer.
This cooling-off right does not affect your separate rights in relation to faulty, defective, damaged, or incorrectly supplied goods.
We ask that visible faults or damage be reported to us as promptly as possible, preferably within 48 hours of delivery, so that we can properly investigate the circumstances.
Failure to report a fault within 48 hours does not remove any statutory rights that cannot legally be excluded.
Return Shipping
For standard change-of-mind returns, the cost of returning the item to us is the responsibility of the customer unless we expressly agree otherwise or applicable consumer law requires otherwise.
Customers are responsible for ensuring that returned parcels are securely packaged and sent using a reliable shipping service.
We strongly recommend using a tracked shipping service and retaining proof of postage until your return has been completed.
Azira Studio is not responsible for return parcels that are lost in transit before reaching us, except where responsibility cannot lawfully be excluded.
If an item is confirmed to be faulty, defective, damaged upon delivery, incorrectly supplied, or otherwise covered by mandatory consumer protections, return shipping costs will be handled or reimbursed as required by applicable law.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that it may take additional time for your bank, credit card provider, or payment provider to process and post the refund to your account.
Original shipping charges, including express shipping upgrades, are generally non-refundable for change-of-mind returns unless otherwise required by applicable consumer law.
Where a return is rejected because the item does not meet the conditions of our return policy, we will contact you regarding the available options.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at azirastudioco@gmail.com.
Consumer Rights
Nothing in this Refund & Return Policy is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or remedy that cannot legally be excluded under the laws applicable to your purchase.
Where applicable consumer law provides you with rights that are more favourable than the terms of this policy, those legal rights will apply.